Delivery & Postage
Delivery will only be made to mainland UK and if the customer wishes a delivery to be made outside Mainland UK please contact us before placing an order. If we agree to post outside Mainland UK, the responsibility of any import duty and taxes levied by the country the goods are being imported into will be the responsibility of the customer. The customer will be deemed to be the importer and must comply with the customs policies and laws for the country into which the goods are being imported into. The rules vary from country to country. Full Throttle MCS is unable to assist the customer with regards customs charges, import duties and taxes. If you require any further information on this matter, please seek advice from your local customs office.
Postage will be calculated at the point a product is added to the shopping basket.
Orders will be delivered using either Royal Mail or a courier service.
Please supply a delivery address where there will be a person available to receive the goods as a signature may be required. In the event of a redelivery of an item additional postage costs may be incurred by the customer.
We aim to dispatch in stock items within 3 working days following receipt of cleared funds.
We aim to dispatch out of stock items within 5 working days following receipt of cleared funds subject to supplier stock availability. If you place an order for an out of stock item, we will contact you with an estimated dispatch date. If the customer wishes to cancel the order at this point they may do so and a full refund will be given. Please provide cancellation request in writing by email.
Working days are Monday to Friday excluding weekends and bank holidays.
Some products, for example special order helmets may take up to 14 working days for us to receive into stock from order.
A dispatch confirmation email will be sent to the customer's registered email address when an order has been dispatched.
Delivery Charges
Delivery charges are calculated on a weight basis and will be shown as Shipping Price as goods are added to the shopping basket.
Cancelling an Order
Once an order has been placed, the customer will receive a confirmation email. When the goods are ready for dispatch, the customer will receive a dispatch notification.
Please note, cancellation can be requested up to the point of the customer receiving a dispatch confirmation email with no charge incurred by the customer. Cancellation notice must be in writing by email only. Contact details are shown on the contact us page.
Please note special ordered helmets can not be cancelled once an order has been placed.
Returns and Refunds
After the dispatch confirmation email has been sent, if the customer wishes to return the item, they may do so providing the products' packaging remains unopened and the goods are returned in a re-saleable condition. Please be advised that the customer will have to pay for the return postage costs. Request to return products must be notified in writing within seven working days of receiving the goods and a returns authorisation number will be emailed to the customer. Please include a printout of the returns authorisation email when returning goods.
Refunds will be made within 14 workings days following receipt and inspection of the returned items.
Please note, for health and safety reasons, no returns can be accepted on helmets.
Faulty Goods
If goods received by the customer are faulty, please notify us in writing by email within seven working days using the details in the contact us page and we will provide a returns authorisation number by email. Please send a printout of the email with the goods when returning. Once the goods have been inspected and verified as faulty we will refund within 30 days of receipt of the returned items including delivery and return postage or exchange if the customer prefers. The timescale for refunds may be affected by the turnaround time for a manufacturer to inspect the faulty item. |
